WINNING CUSTOMER'S HEARTS AND MINDS
Thursday, Mar 08, 2012 10:30am

Here's the story about J.C. Penney and their turnaround.

Leading Edge

Retail success is a question of attitude, says J.C. Penney CEO
J.C. Penney chief Ron Johnson says creating a successful retail environment is all about winning customers' hearts and minds. Johnson wants to use some of the tricks he learned at Target and Apple to help give J.C. Penney's stores a little more zing. "It's always about mindshare, not market share," he explains. CNNMoney/Fortune (3/7)

 

SmartBrief on Leadership  [leadership@smartbrief.com]

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E-MAILS YOU SHOULDN'T SEND
Thursday, Mar 08, 2012 9:16am

Great article on the E-mails Successful People Don't Send.....by Penelope Trunk.

http://www.openforum.com/articles/5-e-mails-successful-people-dont-send?extlink=em-openf-SBdaily

Jerry
Win-Win Second Opinion Video Interviews

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WHAT KIND OF LISTENER ARE YOU?
Friday, Mar 02, 2012 9:35am

Here's another self-examination article.

Call a meeting with yourself and find out what kind of listener you are.

Then, determine the kind of listener you should be.


http://www.fastcompany.com/1810661/learning-to-be-a-power-listener


Jerry
Win-Win

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WHO COULD IT BE?
Tuesday, Feb 07, 2012 8:01am

Quick....check the front door and the phone! I am continually surprised in my consulting sessions when I ask “Who could it be at the front door or calling on the phone?”  I’m surprised because I...[more]

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MY GOAL FOR 2012
Tuesday, Dec 27, 2011 3:04pm

2012 Goal:  Retain Every Customer & Client With Great Service It’s that time again. Another year is gone and 2012 is about to unfold with all of its challenges and exciting adventures. As a ...[more]

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MOTIVATION
Friday, Nov 18, 2011 10:39am

It’s Not All About Money! When I dropped off my car for some work this morning, a very nice man offered to give me a lift to my office. He was going my way and it was just a few blocks. When he aske...[more]

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